07760158232
Privacy Policy:
Effective Date: 07/06/25
Company Name: A24 Improvements LTD
At A24 Improvements, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage our services or interact with our business.
1. Who We Are:
A24 Improvements is a dedicated handyman and building services company, committed to delivering exceptional solutions for:
• House and shop renovations
• Flatpack and bespoke furniture
• Lighting installation
• Painting and decorating
• Repairs and maintenance
• Landscaping and gardening.
2. What Information We Collect:
We may collect and process the following types of personal information:
a) Information You Provide Directly:
• Name
• Address
• Email address
• Phone number
• Payment details (e.g., for invoices or deposits)
• Details of your property and requested services
• Any other information you voluntarily provide via forms, messages, or verbal communication
b) Information Collected Automatically (if using a website):
• IP address
• Browser type and version
• Pages visited and time spent
• Cookies and usage data (see Cookie Policy if applicable)
3. How We Use Your Information:
We use your personal information to:
• Provide quotes and schedule work
• Communicate with you about services
• Issue invoices and process payments
• Respond to your enquiries and feedback
• Improve our services and customer experience
• Meet legal and regulatory obligations
We will not sell or rent your personal data to third parties.
4. Legal Basis for Processing (UK GDPR/General Compliance):
We process your personal data under the following lawful bases:
• Contractual necessity – to fulfill our agreement with you
• Legitimate interest – for business administration and customer service
• Legal obligation – where required to comply with the law
• Consent – where you have explicitly agreed (e.g., marketing emails)
5. How We Share Your Information:
We may share your data with:
• Subcontractors or partners, where required to deliver services (only with your consent)
• Service providers (e.g., invoicing platforms or email services)
• Regulatory or legal bodies, where required by law.
All third parties we engage are obligated to keep your data secure and only process it for specified purposes.
6. Data Retention:
We retain your personal information only for as long as necessary to:
• Fulfill the purpose it was collected for
• Satisfy any legal, tax, or accounting requirements
Typically, service records are kept for 6 years unless you request deletion earlier (subject to our legal obligations).
7. Your RightsYou have the right to:
• Access your personal data
• Correct inaccuracies in your data
• Request erasure (where legally permissible)
• Object to or restrict processing•Withdraw consent (where processing is based on consent)
• Lodge a complaint with a data protection authority (e.g., the ICO in the UK)
To exercise your rights, please contact us at: a24improvementsltd@gmail.com
8. Data Security:
We take all reasonable steps to protect your data from unauthorized access, misuse, or disclosure. This includes:
• Secure storage of physical and digital records
• Password-protected devices and platforms
• Limited access to personal information by staff and contractors
9. Cookies:
If Applicable) Our website may use cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings. For more information, please see our [Cookie Policy].
10. Third-Party Links:
Our website or communications may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to read their privacy notices.
11. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date” above.
12. Contact Us:
For any questions or concerns about your privacy or how we handle your data, please contact us:
Email: a24improvementsltd@gmail.com | a24enquiries@gmail.com
Phone: +44 7760 158232